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CANCELLATION / REFUND POLICY 2018

Dear Valuable Customers :

We understand your travel plans may change. With that in mind, We have a very simple cancellation policy : just give us 1/2 hour notice prior to your pickup time and we will cancel your reservation without any charges. If cancelled upon pick up or after 5 mins there will be a $7.00 cancellation fee.

All cancellations of local journeys made before the booking time and prior to vehicle dispatch will not incur a penalty charge. If you need to cancel a booking please contact us by phoning our call center on 262-359-9999 / 414-688-6786.

PRE-PAID RIDE'S are non refundable at any cost once it's booked.  There are no refunds for service rendered. Cancellation fees are charged to compensate drivers for time invested in traveling to a rider's pickup location. 

If you feel you were charged this fee mistakenly, please contact customer support and we'll respond to you as soon as possible.

Thanks. 

Olaa Taxi Milwaukee Management